Privacy Policy

1. Overview & Scope

Welcome to EduHome, developed and operated by EduHome Tuition Centre ("we", "us", or "our"), located in Kottarakkara, Kollam District, Kerala, India. We provide academic coaching, student evaluation, class scheduling, attendance tracking, and learning management services.

This Privacy Policy explains how our mobile application EduHome (Application ID: com.eduhome.app, available on the Google Play Store) and our affiliated web services collect, use, store, process, and protect your personal and academic information.

2. Information We Collect

We collect only the minimal information strictly required to authenticate student accounts, deliver educational coaching, track academic performance, and facilitate communications between parents, students, and tutors.

A. Information Provided by Students and Parents

• Student Profile & Identity: Student's full name, roll number / student ID, academic standard/grade (e.g. Class 10, Class 12), syllabus (CBSE or Kerala State Board), and assigned batch.
• Contact Details: Student mobile phone number and parent/guardian contact numbers for urgent tuition announcements and identity verification.
• Authentication Credentials: A private, 4-digit numeric login PIN securely assigned or updated to authenticate access to the student profile.
• Fee Payment Information: Payment reference numbers, receipt IDs, and transaction screenshots voluntarily uploaded by the user to verify coaching tuition payments. We do not collect or store payment card numbers, CVVs, or online banking passwords.

B. Academic & Learning Records

• Attendance Records: Daily and monthly class attendance, subject session timestamps, and attendance status.
• Academic Performance: Practice quiz answers, test scores, ranks, accuracy percentages, and daily learning streaks.
• Selected Subjects: Enrolled subjects (e.g., Mathematics, Physics, Chemistry, Biology).

C. Technical & Device Information (Collected Automatically)

• Device Attributes: Device manufacturer, hardware model, Android OS version, and screen dimensions for proper layout rendering.
• Push Notification Tokens: Firebase Cloud Messaging (FCM) registration tokens to deliver instant notifications regarding exam dates, revised timetables, and fee confirmations.
• Network Connectivity: Basic network state (Wi-Fi or cellular) to verify internet connectivity and manage offline synchronization.

3. How We Use Your Information

We process user information strictly for legitimate educational and administrative purposes:

4. Third-Party Infrastructure & Service Providers

To provide a reliable, secure cloud experience, we work with trusted industry-leading infrastructure providers. These third-party services process data under strict data privacy agreements:

• Supabase (Supabase Inc.): Our secure cloud backend database and authentication provider. All student records, attendance, and progress data are encrypted in transit via SSL/TLS and stored securely on cloud infrastructure.
  Privacy Policy: https://supabase.com/privacy
• Google Firebase Cloud Messaging (Google LLC): Used to deliver push notifications for critical class updates, exam reminders, and announcements to Android devices.
  Privacy Policy: https://policies.google.com/privacy
• Netlify (Netlify Inc.): High-availability global CDN hosting for our web portal and policy documentation.
  Privacy Policy: https://www.netlify.com/privacy/

5. Non-Disclosure & Zero Advertising Policy

We never sell, rent, license, or trade your personal or academic information to third parties, data brokers, or marketing companies. Data is shared solely with the infrastructure providers outlined above to operate the application.

6. Data Security Practices

We implement rigorous organizational and technical security measures to protect user data:

• Encryption in Transit: All data transmitted between the EduHome app and our cloud servers is encrypted using modern Transport Layer Security (TLS 1.2 / TLS 1.3 over HTTPS).
• Encrypted Device Storage: Sensitive credentials (such as authentication tokens and PINs) are stored on the user's device using hardware-backed Secure Storage (Android Keystore / expo-secure-store).
• Restricted Administrative Access: Access to student management databases is restricted to verified EduHome administrators using role-based access control and authenticated sessions.

7. Data Retention & Account Deletion Policy

In accordance with Google Play's User Data and Account Deletion policies, we provide a clear and transparent mechanism for data retention and complete data deletion:

Data Retention

Student academic, attendance, and fee records are retained for the duration of the student's active enrollment at EduHome Tuition Centre plus up to one (1) academic year following completion to allow academic transcripts and fee certifications to be issued upon request.

How to Request Account & Data Deletion

Students or their parents/guardians may request complete deletion of their account, personal identifiers, login PINs, attendance history, and exam records at any time:

1. Email Request: Send an email from your registered contact address to myeduhomecentre@gmail.com with the subject line "Data Deletion Request - [Student Name / Roll Number]".
2. In-Person Request: Visit the EduHome administrative office at Kottathala Junction, Kottarakkara, and submit a written deletion request.

Deletion Timeline: Upon receiving and verifying the request, all personal identification, authentication keys, and associated records will be permanently purged or anonymized within thirty (30) business days.

8. Children's Privacy (COPPA & Family Policy Compliance)

EduHome provides academic coaching for middle, secondary, and higher secondary school students (typically between ages 12 and 18).

• Student accounts are created only upon enrollment at EduHome Tuition Centre with parental or guardian awareness and consent.
• We collect only the student data necessary to deliver curriculum, tests, and attendance services.
• We do not profile children for commercial purposes, do not display advertisements, and do not track student activity across third-party applications.
• Parents and guardians have the right to inspect their child's records, request corrections, or request deletion at any time by contacting our administration.

9. Android App Permissions Disclosed

The EduHome Android application (com.eduhome.app) requests only standard functional permissions:

10. Your Rights & Choices

As a student or parent, you have the following rights regarding your personal information:

• Right of Access: You can view your current personal details, attendance records, and payment history at any time through the app.
• Right of Rectification: If any detail (such as spelling of name, mobile number, or enrolled subjects) is incorrect, you may request an instant update via the admin desk or in-app support.
• Right to Erasure: You may request complete deletion of your records as detailed in Section 7.
• Notification Preferences: You can turn push notifications on or off at any time through your Android device settings.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, technological, or legal developments. When updates are published, the "Effective Date" at the top and bottom of this page will be revised. For significant changes that affect user privacy rights, we will provide in-app notices or direct announcements via WhatsApp/SMS.

12. Contact Information & Data Protection

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our administrative team: